FAQ - Frequently Asked Questions
Do you want to know more about our spirits, your order, or our services? Find here the answers to the most frequently asked questions about TEVOA Spirits.
Our spirits
What is TEVOA Spirits?
TEVOA Spirits is a selection of artisanal Cambodian spirits, created as an extension of TEVOA.
Our ambition is to introduce France to a different side of Cambodia through its distilleries, ingredients, terroirs, and a new generation of producers.
We specifically select rums and gins produced in Cambodia, chosen for their quality, their identity, and the story they tell.
Where are the spirits offered by TEVOA Spirits produced?
The spirits in our selection are crafted in Cambodia, particularly in Phnom Penh.
We collaborate with independent distilleries such as Samai, Seekers, and Mawsim, each developing their own interpretation of the region's terroir and ingredients.
What types of spirits do you offer?
Our selection currently focuses mainly on Cambodian rum and Cambodian gin.
It is subject to change as we meet and discover new producers.
Are spirits handcrafted?
The houses we select prioritize human-scale production, controlled distillation methods, and particular attention to ingredients.
However, techniques differ from one distillery and one cuvée to another. We detail their history and expertise on the pages dedicated to each house.
Which Cambodian ingredients are found in spirits?
Depending on the creation, ingredients may include Cambodian sugarcane, Kampot pepper, tropical citrus fruits, pandan, Khmer basil, wild cardamom, honey, or various aromatic herbs.
These ingredients contribute to the unique identity of the spirits we select.
Are the spirits offered organic?
Unless explicitly stated on the product page, our spirits are not presented as certified organic.
Some distilleries may use ingredients from organic farming or responsible supply chains without the finished product necessarily benefiting from organic certification.
How to choose between the different spirits?
Each product sheet presents the main characteristics of the bottle to help you in your choice.
You can also consult our pages dedicated to Cambodian rum, Cambodian gin, distilleries, and ingredients to better understand the different aromatic universes.
Orders
How do I place an order?
Add the bottles of your choice to your cart, then follow the different steps to validate your order.
Before payment, you will be able to check the contents of your cart, your contact details, and the available delivery options.
Do I have to create an account to place an order?
Creating an account is not necessarily mandatory to make a purchase when guest checkout is offered.
However, creating an account can make it easier for you to find your information and order history.
Can I modify or cancel my order?
If your order has not yet been prepared or shipped, please contact us as soon as possible.
We will do our best to accommodate your request, but cannot guarantee a modification or cancellation once order preparation has already begun.
How do I know if my order has been placed successfully?
An order confirmation is sent to the email address provided during your purchase.
If you do not receive it, please check your spam folder before contacting our customer service.
Payment
What payment methods do you accept?
Available payment methods are displayed directly when you confirm your order.
Payment is made through the secure Shopify Payments solutions offered on our online store.
Is payment secure?
Yes. Transactions are processed by Shopify Payments, a secure payment service provider.
TEVOA Spirits does not intend to directly store your full credit card details.
When is my debit card charged?
The debit takes place in accordance with the functioning of the selected payment method and the conditions displayed when you confirm your order.
Delivery
Where do you deliver?
The currently available destinations and any delivery restrictions are indicated at the time of your order.
Delivery options may vary depending on the country of destination and the regulations applicable to the sale and transport of alcoholic beverages.
What are the delivery times?
Delivery times depend on the selected shipping method and destination.
An estimate is provided when you place your order. The indicated delivery times may be extended during periods of high activity or in circumstances beyond our control.
How much does delivery cost?
Shipping costs are calculated based on your order, its destination, and the available shipping method.
The applicable amount is indicated before the final confirmation of your order.
How can I track my package?
When tracking is available, the necessary information will be provided to you after your order has shipped.
What should I do if my package arrives damaged?
Since the bottles are fragile, we pay special attention to their packaging.
If your package shows significant damage upon delivery, please report it to the carrier if possible and photograph the package before opening it.
If a bottle is broken or damaged, please contact us promptly with your order number and photographs of the package, its packaging, and the product in question.
What should I do if my package is marked as delivered but I haven't received it?
Start by checking with people who may have received the package and in places where the carrier may have left it.
If you still can't find it, contact us with your order number so we can investigate the situation.
Returns and refunds
Can I return my order?
When the right of withdrawal applies, you have the legal period to inform us of your decision to withdraw.
Returned products must comply with the conditions specified in our Refund Policy and our General Terms and Conditions of Sale.
Can I return an open bottle?
For health and hygiene reasons, and due to the nature of the product, certain restrictions may apply to bottles whose seal has been removed after delivery.
Please consult our Refund Policy for specific applicable conditions.
Who pays for return shipping?
When you exercise your right of withdrawal, the direct costs of return may remain at your expense, in accordance with the conditions indicated in our Refund Policy.
A different charge may apply when a product received is defective, damaged, or does not conform to the order.
When will I be reimbursed?
Once the return is received and inspected, the refund will be processed in accordance with the timelines and terms specified by the applicable regulations and our Refund Policy.
Gifting Spirits
Can I buy a bottle as a gift?
Yes. TEVOA Spirits can be ordered as gifts, subject to compliance with alcohol sales regulations.
You can also browse our selections to find a bottle based on the type of spirit you're looking for.
Do you offer discovery boxes or sets?
We can occasionally offer bundles, selections, or discovery sets combining several creations from our catalog.
Available offers are presented directly in our shop.
TEVOA Spirits
What is the difference between TEVOA and TEVOA Spirits?
The two universes exist in parallel.
TEVOA highlights Cambodian creation through fashion, jewelry, accessories, and handicrafts.
TEVOA Spirits extends this approach into a new universe: that of Cambodian spirits.
Two complementary projects united by a common ambition: to showcase Cambodian creativity, craftsmanship, and contemporary culture.
Why only Cambodian spirits?
Because that's precisely what TEVOA Spirits is all about.
We don't want to become a general spirits store. Our selection is intentionally specialized to introduce producers, ingredients, and expertise that are still underrepresented in France.
How do you select the distilleries?
We are interested in the quality of spirits, but also in the history of the house, its know-how, its ingredients, its identity, and its connection to Cambodia.
Our goal is not to offer the largest possible catalog, but a coherent selection of bottles that we genuinely want to introduce.
Alcohol sales and responsible drinking
Do you have to be an adult to order?
Yes. The sale of alcohol to minors is prohibited.
By ordering alcoholic beverages from TEVOA Spirits, the customer declares that they are of legal age to purchase alcohol.
Why might some destinations be unavailable?
The sale and transport of alcoholic beverages are subject to different regulations depending on the territory.
We may therefore have to limit certain destinations or certain delivery methods.
How to store a bottle of spirits?
Generally store your bottles upright, in a dry place, at a relatively stable temperature, and away from direct light and strong heat sources.
After opening, make sure to seal the bottle tightly to best preserve its aromatic qualities.
Another question?
Couldn't find the answer you were looking for?
Our team is available to answer any questions you may have regarding a product, an order, or TEVOA Spirits.